At Twigby, we tend to do things differently. Not because we go out of our way to be different, but because we’ve been built on the idea that there are many missing pieces in making cell phone service the best it can be. And, we want to include these pieces to make our cell phone service as customer-friendly and intuitive as possible. That’s why we offer no contract cell phone plans with absolutely free overage protection, giving our customers more peace of mind knowing that they have the option to never be charged more than their initial plan selection. Surprises can be great, but surprises on your cell phone bill-not so much. Read on to see how Twigby is eliminating overage charges.
What is Overage Protection?
Overage Protection is our way of giving our customers the option to select what happens to their plan once they reach their monthly usage allowance. This allows for them to avoid overage charges.
With Twigby’s Overage Protection set to ON, our customers never need to worry about being charged more for their monthly bill as their usage can never exceed the limits of their chosen plan.
However, we also know that there are some months when our customers want, or need, a little extra usage. Therefore, we also allow our customers to set Twigby’s Overage Protection to OFF. When this is chosen, the plan is simply moved to the next highest available plan and the customer is charged the difference. No gimmicks, no added fees and no hassles.
Can I choose when to turn Overage Protection on or off?
Great news! We’ve recently made some updates to our self-care portal, now giving our customers the chance to change their overage protection on or off whenever they desire from within their own account. We have learned that our customers want to be in complete control.
Watch the short video below to see how it works:
Why doesn’t your cell phone provider offer free overage protection? If you’re tired of paying extra for surprise usage fees, or just want the flexibility to decide when you need more or less, then Twigby is the right provider for you.
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