Category: Twigby Service Benefits

If you’ve been here before, you’ve probably heard it. If you haven’t, let us introduce you to our mantra of customer service:

“Customer Service is our first and second priority.”

How could this be? Simply put, nothing comes ahead of our customers and their satisfaction. After that, we look again into making Twigby even better for them! Additionally, we are always sure to treat those who aren’t customers (yet!) as if they are already part of the Twigby family.

This dedication is manifested through our U.S.-based customer support team. Every single day they work hard to make sure that contacting us is simple, efficient, and painless for you. Because of this daily effort by the chat team, we see monthly satisfaction ratings through the roof.

Customer service doesn’t stop with the support team though. The rest of the team at Twigby works hard to be sure that each phone shipped has been tested thoroughly in order to guarantee the best quality at the lowest prices.

While we could go on and on about ourselves, let’s instead turn to those who keep us going: our customers. Check out what they have to say about Twigby!

“Better service and lower costs. I would recommend them to anyone considering switching.”
–Rich S., FL

“Having a phone is a lot of responsibility, and Twigby allows me to teach how to handle responsibility without putting a lot of financial burden on the family budget.”
–Amanda, WI

“Once I found out that the plan I wanted would cost literally half as much from Twigby as the plan I previously had…it was easy to convince me. My only regret is not making the switch sooner!”
–Will S., MI

“There was nothing to lose by switching. Customer service is the best! I asked 100 questions before I switched and each rep was kind and patient even before I was a customer.”
–Anna E., AZ

Twigby consistently receives high scores in all aspects of customer satisfaction. See more on our Twigby reviews page. To many, it seems that reliable customer service is hard to come across, especially at a wireless company. But by putting our customers first AND second we break the stereotype of the industry. Make the switch to Twigby now and experience the difference yourself.

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Has your kid been asking you for a smartphone because “everyone has one”? Believe it or not, answering that question just got easier. Apple’s iPhones have many settings that allow parents some control over their child’s phone. These include blocking in-app purchases, requiring a passcode to download an app, etc. But now, there will be even more iPhone parental controls. Apple has announced the next update for  iPhone: iOS 12. It is set to release this Fall.

This software update includes new features that helps parents be more aware of how their kids are using their devices. Best of all, you won’t have to dish out the big bucks for the newest iPhone to get this update. It will be available on previous models which you can buy for a lower cost from Twigby. Below, we’ll discuss some of the great new parental controls that will help you rest easy with the idea of getting an iPhone for your kid. Continue reading “iPhone Parental Controls Just Got Easier”

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We’ve all been there: looking to cut costs and decrease bills but deciding what you’re going to give up is tough. When you get to your cell phone bill, you know it could be less, but you’ve been with the same company for years or even a decade or more. But what if you could get the same thing with no compromises at a fraction of the cost? With Twigby, you can! We’ll show you why making the switch to Twigby isn’t as much of a hassle as it seems and will instantly give you a lower cell phone bill.

Unmatched Coverage You Can Count On

Having reliable coverage is many customers’ number one priority when looking to switch their cell phone service. When shopping with “The Big 4,” it seems that you have to pick either a low price or good coverage. This isn’t the case with Twigby. When you make the switch to Twigby, you will be covered by not one, but TWO of the nation’s largest, most dependable networks. The best part is that this extra coverage comes at no extra cost to you!

 

Big Savings Across The Board

Would you have guessed that the average family can save about $60 each month when switching to Twigby? That’s right – over $700 each year! Imagine what you could do with that! Check out these real average savings for families coming from the some of the bigger guys:

• Verizon – $86.33
• AT&T – $80.79
• Sprint – $79.22

Plus, with some providers, the longer you’re around, the more your bill costs! That’s no way to treat loyal customers. For many larger companies, you’re tied down to a contract that locks you into a certain price – even if everyone else’s drops. Or they create new plans at better prices, and they fail to tell current customers about them. At Twigby, you’ll never be tied down with a contract, and you’ll keep saving.

Right-Priced Plans For The Whole Family

You’ve probably heard of some of the other alternative cell phone companies, but will they work for your whole family? Twigby will. With one account, you can manage your family’s phones and unique plans in one place. We have found that families using shared plans are wasting money on unused minutes and data. With Twigby, each family member has their own plan. For your kids getting their first phone, we offer a small 200-minutes plan. For those who use their phone more, opt for unlimited minutes and 4 GB of data. No matter which plan you choose though, unlimited texting is included for free! This makes getting a lower cell phone bill easy.

Keep Your Cell Phone Number

Many people stick with the overpriced phone plan they’ve had for years because they don’t want to lose their phone number. If this happens, you could lose touch with some friends, have to print new business cards, and more. But no fear, when you make the switch to Twigby, you can keep your number! When you sign up, we’ll simply ask if you are getting a new phone number or keeping the one you already have. It’s that simple. Learn more about transferring your number.

Value-Priced Phones

When it’s time to upgrade your phone, the Big 4 can make it feel like you’re taking out a second mortgage. “Upgrade every year,” they say, as you sign yet another 2-year contract and get a phone that’s technically not even yours if you’re leasing it. This won’t be the case with Twigby. We believe in getting the best value for our customers and offer phone choices to do just that. Plus, you’ll always own your phone when you buy from Twigby!

Love Your Phone? Keep It Too!

For many, the thought of going though the process of buying a new phone, transferring all your contacts, and getting used to all the new differences is overwhelming. Why not stick to what you know and love? Well, you can! Twigby allows users to bring their own phone. There are a number of factors that determine a phone’s compatibility with our service. You can easily check if your phone will work with Twigby using our Online Compatibility Checker.

 

30-Day Satisfaction Guarantee

While it may seem easy to just stick to the carrier you’ve been with for years, is it worth it to pay too much every month? Probably not. At Twigby, your satisfaction is 100% guaranteed. We give you 30-days to try us out risk-free. If for any reason you are not satisfied within those 30 days, you will receive a full refund for the plan and phone (if one was purchased), as well as any taxes or fees. We make it simple to save, so get started today!

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We are seeing some big savings when families make the switch to Twigby so far in 2018. How much exactly are they saving? On average, families could save $60.49 each month. That’s over $700 per year! What could you save on cell phone service every month by switching from your current carrier? Here are just a few:

• Verizon – $86.33
• AT&T – $80.79
• Sprint – $79.22

Imagine how much your family could save on cell phone service when you switch to Twigby and what you could do with that extra money each month!  Continue reading “See What Your Family Could Save with Twigby Cell Phone Service”

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When it comes to finding the best cell phone choices for kids, many parents may not know where to start. Do you want your child to be able to text you and their friends? Will you want them have internet access with a smartphone? There are so many factors to consider. At Twigby, we understand that there is not a one-size-fits-all cell phone for kids. The first phone you pick for your kid will depend on what you as the parent believes is best for your kid. At Twigby, you have plenty of affordable options when selecting your kid’s first phone.  Continue reading “Best Cell Phone Choices for Kids”

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Twigby is offering special plan prices for newly activated phones.

We are excited to announce a special promotion where anyone signing up for our value-leading cell phone service will receive 25% off six months of service. An example of the savings: 300 minutes and unlimited global texting for only $6.75 (normally $9 per month) or unlimited talk and text plus 2GB of data for only $18.75 (which also includes Unlimited Global Texting). This is normally $25 per month. Since Twigby allows customers to create their own plan, there are many different ways to save!

Welcome to Twigby

We started Twigby to show that there was a better way to both drastically lower prices and deliver a better experience. With this latest offer, we are welcoming value-conscious consumers to see for themselves. It is at no risk with our 30-day Satisfaction Guarantee. Our #1 focus is to be customer-centered. This principle guides us on how we can best meet the needs and wants of the value-seeking shopper. We do not have contracts or expensive phone financing, but rather, we earn our customers’ loyalty every single day with the value and experience we provide.

We want to make it easy for consumers that are fed up in paying outrageous prices to cancel their overpriced cell phone service while still getting quality service on TWO of the nation’s largest networks. This makes it possible to stay connected whenever you go. And with six months of discounted service, you will instantly put money back into your wallet to use on more important things.

Promotion Details

• Create a Twigby account
• Either order a Twigby phone or SIM card or activate a compatible phone.
• Activate service to get 25% off your monthly service for you first six bill cycles. (Taxes and standard telecom charges not included.)
• The promotion is only valid on new customer accounts or a new line on an existing account. Limit of five (5) discounts per account.
• At any time, customers can change their plan. And with Twigby’s FREE Overage Protection, your bill will never increase if you don’t want it to.

What Others Think

Twigby has developed a very loyal customer following and has had much recognition from industry experts such as PC Magazine, Clark Howard, WhistleOut, BestMVNO, The Penny Hoarder, and more. Our most recent customer satisfaction rating sits at 98%, well above the industry average.

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