{"id":866,"date":"2018-02-21T20:20:24","date_gmt":"2018-02-21T20:20:24","guid":{"rendered":"https:\/\/www.twigby.com\/blog\/?p=866"},"modified":"2019-12-11T15:15:52","modified_gmt":"2019-12-11T15:15:52","slug":"savings-and-service","status":"publish","type":"post","link":"https:\/\/www.twigby.com\/blog\/savings-and-service\/","title":{"rendered":"Savings and Service: Get Low Prices and Highly Rated Customer Service with Twigby"},"content":{"rendered":"

Getting quality customer service is one of the main concerns people have when they are considering switching wireless phone providers. However, it is a common assumption that if a company is offering low prices, you won\u2019t be able to rely on their customer service. We\u2019re here to tell you exactly why that ISN\u2019T the case with Twigby!<\/p>\n

Here\u2019s How We Do It<\/h2>\n

Twigby customer service is different than most and is far superior. At Twigby, we embrace technology when it is for the better. With this, we offer support through live chat. For you, that simply means clicking \u201cChat Now\u201d (during live chat hours<\/a>), telling us a bit about yourself, and being connected to a member of our customer support team within seconds. This method is essentially the same as instant messaging or texting.<\/p>\n

On our side of things, we have a team of customer support staff members (real people!) who are ready to chat with you and help get your questions answered quickly. When you click to \u201cChat Now,\u201d they will receive a notification and begin helping you as soon as they are available. On average, our customers only wait 33 seconds to begin chatting. Yes, you read that right, 33 SECONDS, not minutes!<\/p>\n

What Makes Chat Better?<\/h2>\n

Often, when you need customer support, you simply have a few quick questions. If your only option is to call a general support line, you will likely have to go through a plethora of phone prompts then wait on hold for the next available agent. Once you\u2019re connected, you must explain your situation, problem, or question to the representative. After that there is a good chance you will be transferred to a different department, and you start this process over again. All this just to ask a simple question.<\/p>\n

When you connect to Twigby\u2019s live chat, you can rest assured that your representative is well-trained in all aspects of Twigby<\/a> to help you with almost any situation. There\u2019s no need to be on hold with three or four different departments or to have to ask your question over and over.<\/p>\n

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