{"id":3962,"date":"2025-05-08T16:11:51","date_gmt":"2025-05-08T16:11:51","guid":{"rendered":"https:\/\/www.twigby.com\/blog\/?p=3962"},"modified":"2025-05-08T16:43:59","modified_gmt":"2025-05-08T16:43:59","slug":"why-our-customers-make-all-the-difference-at-twigby-mobile","status":"publish","type":"post","link":"https:\/\/www.twigby.com\/blog\/why-our-customers-make-all-the-difference-at-twigby-mobile\/","title":{"rendered":"Why Our Customers Make All the Difference at Twigby Mobile"},"content":{"rendered":"<p>When you have questions about your phone service, the last thing you want is to be stuck in an endless loop of prompts or outsourced support that doesn\u2019t have the skill set to help you in any way. None of this will happen at Twigby Mobile. We\u2019ve made it a priority to exceed our customers\u2019 expectations\u2014and that starts with our in-house customer service team.<!--more--><\/p>\n<h2><strong>You\u2019re Talking to Twigby Mobile Employees\u2014Not a Call Center<\/strong><\/h2>\n<p>Every time you start a chat with us; you\u2019re connecting with someone who works for Twigby Mobile. We&#8217;re not a third-party agency, not an overseas team, and we don&#8217;t have an endless cycle of voice prompts that send you back and forth to different departments.<\/p>\n<p>Our support team is 100% U.S.- based and made up of real people who are part of our day-to-day operations. They work closely with all Twigby Mobile business departments behind the scenes and stay connected to everything that makes Twigby Mobile run smoothly. They\u2019re knowledgeable and equipped with the expertise to genuinely help.<\/p>\n<p style=\"text-align: center;\"><div id=\"metaslider-id-3984\" style=\"width: 100%;\" class=\"ml-slider-3-98-0 metaslider metaslider-flex metaslider-3984 ml-slider has-onhover-arrows ms-theme-default-base has-dots-nav\" role=\"region\" aria-roledescription=\"Slideshow\" aria-label=\"Trustpilot Reviews Support Focused\" data-width=\"700\">\n    <div id=\"metaslider_container_3984\">\n        <div id=\"metaslider_3984\">\n            <ul class='slides'>\n                <li style=\"display: block; width: 100%;\" class=\"slide-3988 ms-image \" aria-roledescription=\"slide\" aria-label=\"slide-3988\" data-date=\"2025-05-08 15:24:27\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.twigby.com\/blog\/wp-content\/uploads\/2025\/05\/Trustpilot-Review-Michael-Wright-2-700x300.png\" height=\"300\" width=\"700\" alt=\"\" class=\"slider-3984 slide-3988\" title=\"Trustpilot Review - Michael Wright (2)\" \/><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-3989 ms-image \" aria-roledescription=\"slide\" aria-label=\"slide-3989\" data-date=\"2025-05-08 15:24:28\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.twigby.com\/blog\/wp-content\/uploads\/2025\/05\/Trustpilot-Review-Heather-1-700x300.png\" height=\"300\" width=\"700\" alt=\"\" class=\"slider-3984 slide-3989\" title=\"Trustpilot Review - Heather (1)\" \/><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-3990 ms-image \" aria-roledescription=\"slide\" aria-label=\"slide-3990\" data-date=\"2025-05-08 15:24:28\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.twigby.com\/blog\/wp-content\/uploads\/2025\/05\/Trustpilot-Review-Penne-700x300.png\" height=\"300\" width=\"700\" alt=\"\" class=\"slider-3984 slide-3990\" title=\"Trustpilot Review - Penne\" \/><\/li>\n            <\/ul>\n        <\/div>\n        \n    <\/div>\n<\/div><\/p>\n<h2><strong>Support That Understands You<\/strong><\/h2>\n<p>Every person\u2019s situation is unique. Maybe you\u2019re switching from another provider, wanting to learn more about Wi-Fi calling, or need help confirming your phone will work with our service. No matter what it is, we will always take the time to listen and respond with personalized communications, not just endless prewritten scripts.<\/p>\n<p>Our support reps are one of the most important groups within our company. They&#8217;re not just trained, they\u2019re immersed in what we do. That means they can resolve almost any issue on the spot. There is no need to transfer you from department to department or asking you to \u201cplease hold\u201d time after time.<\/p>\n<p style=\"text-align: center;\"><div id=\"metaslider-id-3992\" style=\"width: 100%;\" class=\"ml-slider-3-98-0 metaslider metaslider-flex metaslider-3992 ml-slider has-onhover-arrows ms-theme-default-base has-dots-nav\" role=\"region\" aria-roledescription=\"Slideshow\" aria-label=\"Trustpilot Reviews General\" data-width=\"700\">\n    <div id=\"metaslider_container_3992\">\n        <div id=\"metaslider_3992\">\n            <ul class='slides'>\n                <li style=\"display: block; width: 100%;\" class=\"slide-3996 ms-image \" aria-roledescription=\"slide\" aria-label=\"slide-3996\" data-date=\"2025-05-08 15:28:10\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.twigby.com\/blog\/wp-content\/uploads\/2025\/05\/Trustpilot-Review-JGardner-2-700x300.png\" height=\"300\" width=\"700\" alt=\"\" class=\"slider-3992 slide-3996\" title=\"Trustpilot Review - JGardner (2)\" \/><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-3997 ms-image \" aria-roledescription=\"slide\" aria-label=\"slide-3997\" data-date=\"2025-05-08 15:28:10\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.twigby.com\/blog\/wp-content\/uploads\/2025\/05\/Trustpilot-Review-Sarah-J.-Schroeder-2-700x300.png\" height=\"300\" width=\"700\" alt=\"\" class=\"slider-3992 slide-3997\" title=\"Trustpilot Review - Sarah J. Schroeder (2)\" \/><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-3998 ms-image \" aria-roledescription=\"slide\" aria-label=\"slide-3998\" data-date=\"2025-05-08 15:28:10\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.twigby.com\/blog\/wp-content\/uploads\/2025\/05\/Trustpilot-Review-Pam-Sayne-3-700x300.png\" height=\"300\" width=\"700\" alt=\"\" class=\"slider-3992 slide-3998\" title=\"Trustpilot Review - Pam Sayne (3)\" \/><\/li>\n            <\/ul>\n        <\/div>\n        \n    <\/div>\n<\/div><\/p>\n<h2><strong>No Automated Phone Systems. No Runaround.<\/strong><\/h2>\n<p>Let\u2019s be honest, navigating an automated phone tree or getting vague or way too simplistic answers from an offshore customer service rep is frustrating. That\u2019s why we\u2019ve made our online live chat fast, responsive, and entirely human. For that reason, you\u2019ll always reach a real Twigby Mobile team member when we&#8217;re open, no exceptions.<\/p>\n<p>Even during off-hours, we keep things helpful. Our after-hours chatbot is designed to assist with common questions. We know that our chatbot could NEVER take the place of a live person. However, we continually train and program our chatbot so it can work as good as it can to assist our customers when our live chat center is closed. Many companies simply create a chatbot and never service it. Kind of like never getting an oil change on your car. A very bad idea. Also, our chatbot lets you leave a message for a human to follow up with you when we are open again. You\u2019re never more than a message away from a real conversation.<\/p>\n<p style=\"text-align: center;\"><div id=\"metaslider-id-4008\" style=\"max-width: 300px; margin: 0 auto;\" class=\"ml-slider-3-98-0 metaslider metaslider-flex metaslider-4008 ml-slider has-onhover-arrows ms-theme-default-base has-dots-nav\" role=\"region\" aria-roledescription=\"Slideshow\" aria-label=\"Google Slideshow Updated\" data-width=\"300\">\n    <div id=\"metaslider_container_4008\">\n        <div id=\"metaslider_4008\">\n            <ul class='slides'>\n                <li style=\"display: block; width: 100%;\" class=\"slide-4012 ms-image \" aria-roledescription=\"slide\" aria-label=\"slide-4012\" data-date=\"2025-05-08 16:38:58\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.twigby.com\/blog\/wp-content\/uploads\/2025\/05\/Anonymous-Reviewer-google-300x200-1.jpg\" height=\"200\" width=\"300\" alt=\"\" class=\"slider-4008 slide-4012\" title=\"Anonymous-Reviewer-google-300x200\" \/><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-4013 ms-image \" aria-roledescription=\"slide\" aria-label=\"slide-4013\" data-date=\"2025-05-08 16:38:58\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.twigby.com\/blog\/wp-content\/uploads\/2025\/05\/Anonymous-Reviewer-300x200-1.jpg\" height=\"200\" width=\"300\" alt=\"\" class=\"slider-4008 slide-4013\" title=\"Anonymous-Reviewer-300x200\" \/><\/li>\n                <li style=\"display: none; width: 100%;\" class=\"slide-4014 ms-image \" aria-roledescription=\"slide\" aria-label=\"slide-4014\" data-date=\"2025-05-08 16:38:58\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.twigby.com\/blog\/wp-content\/uploads\/2025\/05\/David-Google-Reviews-300x200-1.jpg\" height=\"200\" width=\"300\" alt=\"\" class=\"slider-4008 slide-4014\" title=\"David-Google-Reviews-300x200\" \/><\/li>\n            <\/ul>\n        <\/div>\n        \n    <\/div>\n<\/div><\/p>\n<h2><strong>Our Customer Reviews Back It Up<\/strong><\/h2>\n<p>We don\u2019t believe we are different, our customers do too. From our industry leading satisfaction rating to our glowing reviews across <a href=\"https:\/\/www.google.com\/storepages?q=twigby.com&amp;c=US&amp;v=19&amp;hl=en_US\" target=\"_blank\" rel=\"noopener\">Google<\/a> and <a href=\"https:\/\/www.trustpilot.com\/review\/www.twigby.com\" target=\"_blank\" rel=\"noopener\">Trustpilot<\/a>, the feedback speaks volumes.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3965 size-full\" src=\"https:\/\/www.twigby.com\/blog\/wp-content\/uploads\/2025\/05\/Livechat-stats.png\" alt=\"Screenshot from Twigby Mobile's website. Shows stats for Livechat support. 99% of customers are happy, 10012 ratings, and the reply time is 22 seconds.\" width=\"818\" height=\"556\" srcset=\"https:\/\/www.twigby.com\/blog\/wp-content\/uploads\/2025\/05\/Livechat-stats.png 818w, https:\/\/www.twigby.com\/blog\/wp-content\/uploads\/2025\/05\/Livechat-stats-300x204.png 300w, https:\/\/www.twigby.com\/blog\/wp-content\/uploads\/2025\/05\/Livechat-stats-768x522.png 768w\" sizes=\"auto, (max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 984px) 61vw, (max-width: 1362px) 45vw, 600px\" \/><\/p>\n<h2><strong>Real People. Real Satisfaction.<\/strong><\/h2>\n<p>Our mission is simple: to give our customers a better wireless experience without nonsense or the runaroud. And that starts with our people who actually care\u2014people who really enjoy what they do \u2013 taking care of our customers!<\/p>\n<p>Whether you&#8217;re just curious about switching, ready to switch to Twigby savings, or have been a Twigby Mobile customer for years, our support team is ready to help you quickly, respectfully, and with real answers.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3619 size-full\" src=\"https:\/\/www.twigby.com\/blog\/wp-content\/uploads\/2024\/07\/Reviews-Icon-140x140-9-17.png\" alt=\"Cartoon graphic of a yellow circle with an orange thumbs up in the middle. \" width=\"140\" height=\"140\" \/><\/p>\n<h2><strong>Would you like to experience real customer service?<\/strong><\/h2>\n<p>We\u2019re always available from 8am \u2013 9pm CST Monday through Friday and from 10am \u2013 6pm CST on Saturday and Sunday to help answer your questions and make things easier. Start a chat from any page on <a href=\"http:\/\/www.twigby.com\" target=\"_blank\" rel=\"noopener\">www.twigby.com<\/a> and experience the Twigby difference for yourself.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you have questions about your phone service, the last thing you want is to be stuck in an endless loop of prompts or outsourced support that doesn\u2019t have the skill set to help you in any way. None of this will happen at Twigby Mobile. We\u2019ve made it a priority to exceed our customers\u2019 &hellip; <a href=\"https:\/\/www.twigby.com\/blog\/why-our-customers-make-all-the-difference-at-twigby-mobile\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Why Our Customers Make All the Difference at Twigby Mobile&#8221;<\/span><\/a><\/p>\n","protected":false},"author":3,"featured_media":3973,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-3962","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-affordable-wireless"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why Our Customers Make All the Difference at Twigby Mobile | Twigby Mobile<\/title>\n<meta name=\"description\" content=\"Customers are the reason we do what we do at Twigby Mobile, 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