What You Need to Know When Considering a WiFi Centric Phone Service

wifi calling

More cell phone service providers are beginning to rely more and more on WiFi calling within their plans. It’s important to note that although this may be a new trend buzzing through the cell phone industry, while there are some advantages, there are also many drawbacks to phone service that focuses primarily on the availability of WiFi instead of cell towers. 

Millions of Americans are eliminating their home phones, opting for a cell phone as their main point of contact. Due to this, quality cell phone service and connection is of the upmost importance. Here are a few very important things to know if you are considering choosing WiFi centric phone service.

1. 9-1-1 calls are not placed to emergency responders

The biggest pitfall of WiFi calling service is its limitation to connect with emergency responders immediately during a 9-1-1 call. Instead, calls to 9-1-1 made over WiFi will not connect to local 9-1-1 operators. Sometimes, administrative offices of emergency operators receive the call. These offices are not always staffed after hours. When placing the call over WiFi, your location and other information is not immediately passed to 9-1-1 emergency responders. Instead, your 9-1-1 call will likely point your location back to your residence, even if you are calling from somewhere else. You must tell the responders where you are located – if you can.

Minutes and seconds matter when in an emergency or life-threatening situation. We wouldn’t trust our own lives with WiFi calling, or give a phone to our kids that puts WiFi calling a priority, and that’s one of the main reasons why we still fully believe a traditional cell phone network is the right choice.

2. Mobile operators do not control WiFi networks.

WiFi is a best-effort service that was not originally designed to support voice traffic. Voice traffic is not prioritized when WiFi networks are loaded with data traffic. It is then necessary to for the WiFi network to cannibalize WiFi data capacity in order to dedicate channels to voice service, lowering the quality of the connection. High quality, low use WiFi networks is normally needed to support this type of service.

3. Maintenance is not centralized.

Unlike cell phone networks, cell phone carriers are not responsible for repairing WiFi networks, or helping with lost connection. If your home, business, or public WiFi connection goes down, you would be without connection, and without your cell phone carrier to help. Instead, you’ll be forced to call your internet service provider if you’re home or find another WiFi connection elsewhere.

4. Lack of WiFi accessibility and availability

If you do not have any cellular coverage in your area, this is a situation when having a service that relies on WiFi would make sense. But, as you travel, free WiFi still isn’t available in many areas throughout the U.S. despite advancements in accessibility. WiFi service is especially lacking in open outdoor settings and throughout many rural towns. This leaves those with WiFi centric cell phone service without the internet connection needed to place calls. However, Twigby customers know that when they leave home, they can still make a call.


5. Expensive smartphone required

WiFi centric service only works on a small selection of phones. Unless you’ve used one of these services in the past, your phone is likely not compatible. This will force you to purchase a new one. With the additional technology required in these phones, the prices are much higher than a standard smart phone. Since Twigby uses one of the largest nationwide networks, we have a wider scope of compatible phones. This makes it much easier for you to bring your own phone. We also offer much lower prices on our phones if you opt to purchase one from us!

6.  What about basic phones?

Additionally, a smartphone isn’t always the best choice for your lifestyle. Those looking to purchase their child’s first phone often favor feature phones. Or, if you like the idea of the features a smartphone offers, you can purchase one of Twigby’s low-price options, and still opt for no data plan. You have much more control over your child’s internet access (if you choose to give them any at all) with Twigby.


What’s the better option?

At Twigby, we believe having high quality, affordable cell phone service is more valuable than WiFi calling. Plus, to help our customers achieve the great service at a budget-friendly cost, we provide nationwide cell phone coverage on two of the largest nationwide networks at incredibly low prices.

After reviewing the available options, you will see that price comparisons are either in Twigby’s favor or equal. Wouldn’t you rather have the consistent quality of a cell phone network over a WiFi first alternative?

We know this is what we hear from our customers – and that’s why we provide it.

Come see why Twigby is the right choice for those looking for affordable cell phone service without compromising network availability.


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